DUKANNIFY TERMS OF USE

Introduction:

DUKANNIFY FOR WEB DESIGN L.L.C is a UAE-registered company (Trade License No. 1148355) based in Dubai. The company offers services such as website design, mobile application development, digital marketing, brand identity design, and social media management. By using the Dukkanify platform or any of its services, you agree to all the terms and conditions outlined in this agreement.

Article 1 – Definitions:

• Platform: Refers to all Dukkanify services and products, including the website and applications.

• Merchant: A user who registers on the platform to create an online store.

• Consumer: A user who purchases products or services from merchants.

• Services: Any of the services provided by Dukkanify.

Article 2 – User Obligations:

• Provide accurate information during registration.

• Comply with all applicable local laws and regulations.

• Maintain confidentiality of account information.

Article 3 – Terms of Use:

• The platform must not be used for illegal purposes.

• The company reserves the right to suspend accounts violating the terms.

Article 4 – Payments:

• Ensure secure payment methods.

• Pay all agreed fees promptly.

• Late payments may result in service suspension.

Article 5 – Termination of Agreement:

• Either party may terminate the agreement with prior notice.

• Outstanding fees must be settled before termination.

Article 6 – Limitation of Liability:

• The company is not liable for damages caused by misuse of the platform.

• Liability is limited to the value of the services provided.

Article 7 – Amendments:

• The company reserves the right to modify the terms and conditions.

• Users will be notified of any changes via email or the website.

Article 8 – Privacy Policy:

• The company commits to protecting user data.

• For more details, refer to the privacy policy on the website.

Article 9 – Electronic Communications:

• Users agree to receive notifications via email or the platform.

• Electronic notifications are binding and legal.

Article 10 – Intellectual Property:

• All intellectual property rights related to the platform are exclusively owned by Dukkanify.

• Copying or distributing content without prior written consent is prohibited.

Article 11 – Complaints and Disputes:

• Complaints can be submitted through designated company channels.

• Disputes will be resolved amicably or through competent authorities.

Article 12 – Account or Service Suspension:

• The company reserves the right to suspend accounts violating the terms.

• Users will be notified before suspension when possible.

Article 13 – Replacement and Refunds:

• Replacement and refund requests are subject to policies stated on the website.

• Requests will be reviewed based on established procedures.

Article 14 – Service Modifications:

• The company reserves the right to modify or discontinue any service.

• Significant changes will be communicated to users in advance.

Article 15 – Warranty Limitations:

• Services are provided “as is” without additional warranties.

• The company is not liable for third-party performance.

Article 16 – General Obligations:

• Users must act in good faith.

• Fraudulent or unlawful use of the platform is prohibited.

Article 17 – Customer Support:

• The company offers multiple channels to contact the support team.

• Customer inquiries are addressed during official working hours.

Article 18 – Account Cancellation:

• Users may request account cancellation through a formal request.

• The company reserves the right to review the request before execution.

Article 19 – Merchant Responsibilities:

• Merchants must provide accurate information about their products or services.

• Merchants are responsible for managing sales and consumer communication.

Article 20 – Shipping and Delivery Policies:

• Merchants must comply with the declared shipping and delivery policies.

• The company is not liable for delays or delivery issues.

Article 21 – Disputes with Consumers:

• Merchants must address disputes with consumers seriously.

• Limited support is available from the company upon request.

Article 22 – Additional Obligations:

• Users must maintain a safe and positive environment on the platform.

• Posting offensive or violating content is prohibited.

Article 23 – Advertising and Marketing:

• The company may use user data for marketing purposes in line with the privacy policy.

• Users will be notified of promotional campaigns in advance.

Article 24 – Account Suspension:

• The company reserves the right to suspend accounts violating the terms without prior notice.

• Suspended accounts will be reviewed upon request.

Article 25 – Indemnification:

• Users agree to indemnify the company for damages caused by their violations.

• Indemnification includes material and moral damages.

Article 26 – Termination of Services:

• The company reserves the right to terminate any service at any time.

• Users will be notified in advance where possible.

Article 27 – Arbitration:

• Disputes may be resolved through arbitration if agreed upon by both parties.

• An authorized arbitrator will be chosen by competent authorities.

Article 28 – Force Majeure:

• The company is not liable for delays or failures caused by uncontrollable circumstances.

• Force majeure includes natural disasters, wars, and disturbances.

Article 29 – Future Amendments:

• The company reserves the right to amend this agreement.

• Users will be notified of amendments before they take effect.

Article 30 – Governing Laws:

• This agreement is governed by the laws of the UAE.

• Disputes are subject to the jurisdiction of Dubai courts.

Article 31 – Language:

• The Arabic version of this agreement is the official version.

• Translations are provided for convenience only.

Article 32 – Acceptance:

• Using the platform constitutes full acceptance of these terms.

• If users do not agree, they must cease using the platform immediately.

Article 33 – Communication:

• Users may contact the company through announced channels.

• Inquiries will be addressed within a reasonable time frame.